Your tailor-made tours specialist in Vietnam, Thailand, Cambodia, Myanmar & Laos

Booking conditions

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The following tour booking conditions are the basis for contract between Sonasia Holiday and its clients. By booking a tour with us, you must have read and accepted these conditions.

1. GENERAL CONDITIONS 

The general conditions of sale described below form an integral part of any service contract concluded between a customer, natural or legal person (commonly referred to hereinafter as the "customer"), and Sonasia Holiday JSC. (Hereinafter referred to as Sonasia Holiday). The conclusion by the customer of a contract, whether written or verbal, with Sonasia Holiday implies that the customer has read, understood, and accepted the contents of these general conditions of sale. 

 

2. SERVICE PROVIDED 

Sonasia Holiday undertakes to insure in favor of the client all the services expressly included in the travel program agreed upon with the latter. 

Sonasia Holiday is prepared to provide, subject to availability, additional services, i.e. not included in the program, if requested by the customer, subject to a supplement if applicable. 

 

3. VALIDITY OF TARIFFS 

The proposed rates are valid for the period specified by Sonasia Holiday in the pricing, on the invoice or any other document distributed to the customer. 

For the duration of their validity, these tariffs may be readjusted only in the case of hardship, i.e. where, due to an unpredictable change in the contract environment (Sonasia Holiday cannot properly carry out the travel program at the initial rates). In these cases, Sonasia Holiday will send a reasoned request for re-adjustment to the customer who can either accept it or refuse it. In the event of a refusal by the customer, Sonasia Holiday reserves the right to cancel the program, to be responsible for reimbursing the client the deposit he / she had paid, less bank charges. 

 

4. BOOKING AND PAYMENT OF DEPOSIT 

If the customer wishes to place a booking, he must confirm his agreement with the agent in charge of his file, specifying the proposed travel program that suits him. He will be asked to fill out a booking form and return it to Sonasia Holiday. Sonasia Holiday then proceeds to reserve all the services provided for in the program and reserves the right to propose equivalent alternatives in case of unavailability of one or more planned services (accommodation, domestic flights, train, etc.). 

Once all bookings have been made, the final travel program will be sent to the client. The latter must at the time pay Sonasia Holiday a deposit equal to 30% of the total cost of the journey, unless the agent in charge of his file indicates otherwise. 

Occasionally, a larger deposit may be required in the event of a last-minute reservation or during peak season, depending on the specific requests of certain hotels or airlines. 

Failure to pay the deposit within 15 days of receipt of the final program by the customer may result in the cancellation of all reserved services. The order will then be considered canceled by the customer and the provisions mentioned in paragraph 7.a. will apply. 

 

5. PAYMENT OF BALANCE 

Unless otherwise specified by Sonasia Holiday, the customer must pay the balance of the trip at the commencement of the trip. The customer may nevertheless, if he wishes, proceed to the settlement before the beginning of the journey. 

In the event of non-fulfillment of the obligation to pay the balance in the aforementioned conditions, the order will be deemed to be canceled by the customer and the provisions mentioned in paragraph 7.a. are applicable. 
 

6. MODIFICATION OF BOOKING 

a. Modification by the clients

The customer may request the modification of his / her order at any time, subject to the payment to Sonasia Holiday of any costs arising from its modification. Sonasia Holiday is required to respond to this type of request with the utmost diligence, subject to the availability of the required services. Deferral of arrival date is considered a modification. 

Reducing the number of participants is not considered a change. It will result in cancellation penalties for participants who unsubscribe as well as re-pricing for the remaining participants. 

b. Modification by Sonasia Holiday

Sonasia Holiday reserves the right to modify the benefits included in the final travel program (corresponding to a change in services and benefits) in the following cases: 

  • The amendment is justified following an event of force majeure. These are unpredictable, unavoidable and irresistible events that make travel impossible or dangerous for the client such as : war or threat of war, riots, natural or nuclear disaster, port blockade, looting, fires and any terrorist activity, weather, epidemic, quarantine or any similar event.
  • The modification is essential to ensure the safety of the client and / or the quality of the trip. 

In the two above mentioned cases, any additional costs will be borne by the travelers 

  • The change is linked to other factors beyond the control of Sonasia Holiday (eg bankruptcy of a provider, overbooking of a provider, flight delays, etc.), leading to the choice of other accommodation or other Activities than those foreseen. Sonasia Holiday will inform the customer as soon as possible of any changes. In the event of a change, Sonasia Holiday will offer services of an equivalent or similar level if available. If the service is of inferior quality, Sonasia Holiday will offer a refund of the difference in price. 

In all three cases of modification, the customer cannot claim compensation. 

 

7. CANCELLATION OF BOOKING 

a. Cancellation by the clients

In all cases of cancellation of the trip, the customer must pay penalties which correspond to the below table : 

Day from the date of arrival Cancellation penalties 
No show 100% charge
110 days 50 % of the tour price
11-30 days 30 % of the tour price
31-45 days  10 % of the tour price 

 

If the cancellation is made prior to the payment of the deposit, an invoice is sent to the customer who is required to pay the penalties according to the above conditions, also indicated on the estimate accepted by the customer. 

If the cancellation is made later to the payment of the deposit, Sonasia Holiday will deduct the amount of these penalties from the deposit paid by the customer. It reimburses the customer the remaining amount, if applicable, by bank transfer, the customer having to pay all bank charges. 

b. Cancellation by Sonasia Holiday

Sonasia Holiday reserves the right to cancel the trip, in whole or in part, in the event of events due to force majeure. These are unpredictable, inevitable, and irresistible events that make travel impossible or dangerous for the client such as: war or threat of war, riots, natural or nuclear disaster, port blockade, looting, fires, terrorist activity, weather, epidemic, quarantine, or any similar event. 

In all such cancellation cases, Sonasia Holiday will endeavor to reimburse the participants in the travel program after deduction (if applicable), additional costs incurred as a result of this new situation, cancellation fees charged by hotels, airlines or any other service provider, and bank charges, but under no circumstances will the participants be entitled to any compensation. 

 

8. OBLIGATION OF THE CLIENTS /TRAVEL INSURANCE 

Before undertaking the trip, it is the client's responsibility to ensure that he or she meets the following requirements: 

  • Passport (minimum validity of 6 months after return, at least two blank pages)
  • Physical condition, vaccinations, preventive treatments ...
  • Visa (if required by the country or countries of destination) ; read more about visa  
  • Sonasia Holiday may, upon request, assist the client in obtaining a visa. 

Anyone who participates in a tour organized by Sonasia Holiday must take out an international travel insurance covering at least medical and repatriation expenses, injuries and accidents, death, personal liability. The details of the insurer and the insurance policy number of the customer must be communicated to Sonasia Holiday before the start of the journey. 

Insurance coverage offered by credit card companies or reciprocal medical coverage agreements is often not exhaustive. 

During the journey, the traveler must respect the rules announced by the guide or by any other Sonasia Holiday agent. These are rules to ensure the safety of the client and the quality of the travel program. 

Sonasia Holiday undertakes to provide on the spot all necessary and useful assistance to the customer in the event of an incident covered by the insurance and in particular to assist the client in the completion of the administrative formalities with the local authorities, and the insurer. 

 

9. LIMITATION AND DISCLAIMER OF LIABILITY 

Sonasia Holiday is committed to providing the client with all the services agreed upon with the latter and included in the travel program. 

Any activity that is not part of the travel program or any violation of the right of the host country by the customer is not the responsibility of Sonasia Holiday. Any cancellation of the travel program as a result of a conflict with the law will deprive the customer of any right to a refund from Sonasia Holiday. 

Sonasia Holiday is responsible to the customer as an intermediary between the latter and the various service providers (airlines, hotels, transport companies, restaurants, boats, ...) and must therefore ensure a certain quality of services, but Sonasia Holiday cannot be confused with these various providers, who in any event retain their own responsibility. 

The flight schedules contracted in the program are subject to change by airlines, either before or after the start date of the trip, regardless of Sonasia Holiday. In such cases, Sonasia Holiday undertakes to do its best to accommodate the travel program but cannot be held responsible if the new timetables defined by the airline are less adequate than those originally scheduled. 

In no event shall Sonasia Holiday be liable for any event that would be due to force majeure. 

Sonasia Holiday can assist the customer as an intermediary in the purchase of international flights, but Sonasia Holiday cannot be confused with foreign-based ticket-makers who work 

independently and act for their own account. Any incident involving the purchase of flights with foreign ticket agents will have to be handled between the client and the ticket-holder. 

 

10. UNUSED SERVICES 

Sonasia Holiday is committed to providing the client with all the services agreed upon with the latter and included in the travel program. 
Any activity that is not part of the travel program or any violation of the right of the host country by the customer is not the responsibility of Sonasia Holiday. Any cancellation of the travel program as a result of a conflict with the law will deprive the customer of any right to a refund from Sonasia Holiday. 

 

11. COMPLAINTS & DISPUTES RESOLUTION 

Any complaint relating to the realization of one of the services inscribed in the program must be addressed in writing to Sonasia Holiday within a maximum period of 15 days from the end of the trip. 

However, as most of the issues can be resolved promptly if Sonasia Holiday becomes aware of this, any disputes between the customer, and Sonasia Holiday must be resolved primarily on the spot by friendly negotiation. 

In the event that Sonasia Holiday decides to pay compensatory payments to a customer, they may in no case exceed the price of the non-air travel invoiced by Sonasia Holiday. This applies only if the entire trip has gone badly and the customer has not received any satisfaction. 

In all other cases, Sonasia Holiday reserves the right to offer or not compensation in its sole discretion. 

If no friendly solution is found, the court of the place of performance of the contract will be solely competent to decide the dispute. 

 

12. PAYMENT METHOD 

Sonasia Holiday accepts payments in US Dollars, Thai Baht, or Lao Kip. 

a. Secure online payment

The customer can pay by credit card via a secure online payment system, for a 3% bank fee (for Visa, Master cards, etc.) or 4% bank charges (for AMEX cards). 

b. Bank transfer 

The customer can also pay by bank transfer. Sonasia Holiday's bank details will be communicated to the customer when the service contract is concluded. 

Bank charges, determined by the client's bank and Sonasia Holiday's bank, are borne by the customer. 

c. Electronic payment terminal (P.O.S.)

Payment by credit card via an electronic payment terminal, more commonly known as a "P.O.S." or card machine, is only possible for payment of the balance of the trip. The following credit cards are accepted : Visa, MasterCard, American Express, JCB and Diners Club. Payment is made at an Sonasia Holiday office, for a bank fee charged to the customer. Unless otherwise specified by Sonasia Holiday, these fees are 3% of Visa and MasterCard, 5% American Express and 33% JCB and Diners Club cards. 

d. Cash payment

Cash payments are made to the Sonasia Holiday office or directly to its agents on presentation of a stamped invoice. This is also suitable for payment of the balance of the trip. Unlike other modes, payment in cash does not incur any costs. 

 

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We believe you have the right to arm yourselves with as much information as possible before making any decision.

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OUR DESTINATIONS
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A land of staggering natural beauty and cultural complexities, of dynamic megacities and hill-tribe villages, Vietnam is both exotic and compelling.

Thailand
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Friendly and food-obsessed, hedonistic and historic, cultured and curious, Thailand tempts visitors with a smile as golden as the country's glittering temples and tropical beaches.

Cambodia
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There's a magic about this charming yet confounding kingdom that casts a spell on visitors. In Cambodia, ancient and modern worlds collide to create an authentic adventure.

Myanmar
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It's a new era for this extraordinary and complex land, where the landscape is scattered with gilded pagodas and the traditional ways of Asia endure.

Laos
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Vivid nature, voluptuous landscapes and a vibrant culture collide with a painful past and optimistic future to make Laos an enigmatic experience for the adventurous.

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