Your tailor-made tours specialist in Vietnam, Thailand, Cambodia, Myanmar & Laos

Booking conditions

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The following tour booking conditions are the basis for contract between Sonasia Holiday and its clients. By booking a tour with us, you must have read and accepted these conditions.


The general conditions of sale described below form an integral part of any service contract concluded between a customer, natural or legal person (commonly referred to hereinafter as the "customer"), and Sonasia Holiday JSC. (Hereinafter referred to as Sonasia Holiday). The conclusion by the customer of a contract, whether written or verbal, with Sonasia Holiday implies that the customer has read, understood, and accepted the contents of these general conditions of sale. 



Sonasia Holiday undertakes to insure in favor of the client all the services expressly included in the travel program agreed upon with the latter. 

Sonasia Holiday is prepared to provide, subject to availability, additional services, i.e. not included in the program, if requested by the customer, subject to a supplement if applicable. 



The proposed rates are valid for the period specified by Sonasia Holiday in the pricing, on the invoice or any other document distributed to the customer. 

For the duration of their validity, these tariffs may be readjusted only in the case of hardship, i.e. where, due to an unpredictable change in the contract environment (Sonasia Holiday cannot properly carry out the travel program at the initial rates). In these cases, Sonasia Holiday will send a reasoned request for re-adjustment to the customer who can either accept it or refuse it. In the event of a refusal by the customer, Sonasia Holiday reserves the right to cancel the program, to be responsible for reimbursing the client the deposit he / she had paid, less bank charges. 



If the customer wishes to place a booking, he must confirm his agreement with the agent in charge of his file, specifying the proposed travel program that suits him. He will be asked to fill out a booking form and return it to Sonasia Holiday. Sonasia Holiday then proceeds to reserve all the services provided for in the program and reserves the right to propose equivalent alternatives in case of unavailability of one or more planned services (accommodation, domestic flights, train, etc.). 

Once all bookings have been made, the final travel program will be sent to the client. The latter must at the time pay Sonasia Holiday a deposit equal to 30% of the total cost of the journey, unless the agent in charge of his file indicates otherwise. 

Occasionally, a larger deposit may be required in the event of a last-minute reservation or during peak season, depending on the specific requests of certain hotels or airlines. 

Failure to pay the deposit within 15 days of receipt of the final program by the customer may result in the cancellation of all reserved services. The order will then be considered canceled by the customer and the provisions mentioned in paragraph 7.a. will apply. 



Unless otherwise specified by Sonasia Holiday, the customer must pay the balance of the trip at the commencement of the trip. The customer may nevertheless, if he wishes, proceed to the settlement before the beginning of the journey. 

In the event of non-fulfillment of the obligation to pay the balance in the aforementioned conditions, the order will be deemed to be canceled by the customer and the provisions mentioned in paragraph 7.a. are applicable. 


a. Modification by the clients

The customer may request the modification of his / her order at any time, subject to the payment to Sonasia Holiday of any costs arising from its modification. Sonasia Holiday is required to respond to this type of request with the utmost diligence, subject to the availability of the required services. Deferral of arrival date is considered a modification. 

Reducing the number of participants is not considered a change. It will result in cancellation penalties for participants who unsubscribe as well as re-pricing for the remaining participants. 

b. Modification by Sonasia Holiday

Sonasia Holiday reserves the right to modify the benefits included in the final travel program (corresponding to a change in services and benefits) in the following cases: 

  • The amendment is justified following an event of force majeure. These are unpredictable, unavoidable and irresistible events that make travel impossible or dangerous for the client such as : war or threat of war, riots, natural or nuclear disaster, port blockade, looting, fires and any terrorist activity, weather, epidemic, quarantine or any similar event.
  • The modification is essential to ensure the safety of the client and / or the quality of the trip. 

In the two above mentioned cases, any additional costs will be borne by the travelers 

  • The change is linked to other factors beyond the control of Sonasia Holiday (eg bankruptcy of a provider, overbooking of a provider, flight delays, etc.), leading to the choice of other accommodation or other Activities than those foreseen. Sonasia Holiday will inform the customer as soon as possible of any changes. In the event of a change, Sonasia Holiday will offer services of an equivalent or similar level if available. If the service is of inferior quality, Sonasia Holiday will offer a refund of the difference in price. 

In all three cases of modification, the customer cannot claim compensation. 



a. Cancellation by the clients

In all cases of cancellation of the trip, the customer must pay penalties which correspond to the below table : 

Day from the date of arrival Cancellation penalties 
No show 100% charge
110 days 50 % of the tour price
11-30 days 30 % of the tour price
31-45 days  10 % of the tour price 


If the cancellation is made prior to the payment of the deposit, an invoice is sent to the customer who is required to pay the penalties according to the above conditions, also indicated on the estimate accepted by the customer. 

If the cancellation is made later to the payment of the deposit, Sonasia Holiday will deduct the amount of these penalties from the deposit paid by the customer. It reimburses the customer the remaining amount, if applicable, by bank transfer, the customer having to pay all bank charges. 

b. Cancellation by Sonasia Holiday

Sonasia Holiday reserves the right to cancel the trip, in whole or in part, in the event of events due to force majeure. These are unpredictable, inevitable, and irresistible events that make travel impossible or dangerous for the client such as: war or threat of war, riots, natural or nuclear disaster, port blockade, looting, fires, terrorist activity, weather, epidemic, quarantine, or any similar event. 

In all such cancellation cases, Sonasia Holiday will endeavor to reimburse the participants in the travel program after deduction (if applicable), additional costs incurred as a result of this new situation, cancellation fees charged by hotels, airlines or any other service provider, and bank charges, but under no circumstances will the participants be entitled to any compensation. 



Before undertaking the trip, it is the client's responsibility to ensure that he or she meets the following requirements: 

  • Passport (minimum validity of 6 months after return, at least two blank pages)
  • Physical condition, vaccinations, preventive treatments ...
  • Visa (if required by the country or countries of destination) ; read more about visa  
  • Sonasia Holiday may, upon request, assist the client in obtaining a visa. 

Anyone who participates in a tour organized by Sonasia Holiday must take out an international travel insurance covering at least medical and repatriation expenses, injuries and accidents, death, personal liability. The details of the insurer and the insurance policy number of the customer must be communicated to Sonasia Holiday before the start of the journey. 

Insurance coverage offered by credit card companies or reciprocal medical coverage agreements is often not exhaustive. 

During the journey, the traveler must respect the rules announced by the guide or by any other Sonasia Holiday agent. These are rules to ensure the safety of the client and the quality of the travel program. 

Sonasia Holiday undertakes to provide on the spot all necessary and useful assistance to the customer in the event of an incident covered by the insurance and in particular to assist the client in the completion of the administrative formalities with the local authorities, and the insurer. 



Sonasia Holiday is committed to providing the client with all the services agreed upon with the latter and included in the travel program. 

Any activity that is not part of the travel program or any violation of the right of the host country by the customer is not the responsibility of Sonasia Holiday. Any cancellation of the travel program as a result of a conflict with the law will deprive the customer of any right to a refund from Sonasia Holiday. 

Sonasia Holiday is responsible to the customer as an intermediary between the latter and the various service providers (airlines, hotels, transport companies, restaurants, boats, ...) and must therefore ensure a certain quality of services, but Sonasia Holiday cannot be confused with these various providers, who in any event retain their own responsibility. 

The flight schedules contracted in the program are subject to change by airlines, either before or after the start date of the trip, regardless of Sonasia Holiday. In such cases, Sonasia Holiday undertakes to do its best to accommodate the travel program but cannot be held responsible if the new timetables defined by the airline are less adequate than those originally scheduled. 

In no event shall Sonasia Holiday be liable for any event that would be due to force majeure. 

Sonasia Holiday can assist the customer as an intermediary in the purchase of international flights, but Sonasia Holiday cannot be confused with foreign-based ticket-makers who work 

independently and act for their own account. Any incident involving the purchase of flights with foreign ticket agents will have to be handled between the client and the ticket-holder. 



Sonasia Holiday is committed to providing the client with all the services agreed upon with the latter and included in the travel program. 
Any activity that is not part of the travel program or any violation of the right of the host country by the customer is not the responsibility of Sonasia Holiday. Any cancellation of the travel program as a result of a conflict with the law will deprive the customer of any right to a refund from Sonasia Holiday. 



Any complaint relating to the realization of one of the services inscribed in the program must be addressed in writing to Sonasia Holiday within a maximum period of 15 days from the end of the trip. 

However, as most of the issues can be resolved promptly if Sonasia Holiday becomes aware of this, any disputes between the customer, and Sonasia Holiday must be resolved primarily on the spot by friendly negotiation. 

In the event that Sonasia Holiday decides to pay compensatory payments to a customer, they may in no case exceed the price of the non-air travel invoiced by Sonasia Holiday. This applies only if the entire trip has gone badly and the customer has not received any satisfaction. 

In all other cases, Sonasia Holiday reserves the right to offer or not compensation in its sole discretion. 

If no friendly solution is found, the court of the place of performance of the contract will be solely competent to decide the dispute. 



Sonasia Holiday accepts payments in US Dollars, Thai Baht, or Lao Kip. 

a. Secure online payment

The customer can pay by credit card via a secure online payment system, for a 3% bank fee (for Visa, Master cards, etc.) or 4% bank charges (for AMEX cards). 

b. Bank transfer 

The customer can also pay by bank transfer. Sonasia Holiday's bank details will be communicated to the customer when the service contract is concluded. 

Bank charges, determined by the client's bank and Sonasia Holiday's bank, are borne by the customer. 

c. Electronic payment terminal (P.O.S.)

Payment by credit card via an electronic payment terminal, more commonly known as a "P.O.S." or card machine, is only possible for payment of the balance of the trip. The following credit cards are accepted : Visa, MasterCard, American Express, JCB and Diners Club. Payment is made at an Sonasia Holiday office, for a bank fee charged to the customer. Unless otherwise specified by Sonasia Holiday, these fees are 3% of Visa and MasterCard, 5% American Express and 33% JCB and Diners Club cards. 

d. Cash payment

Cash payments are made to the Sonasia Holiday office or directly to its agents on presentation of a stamped invoice. This is also suitable for payment of the balance of the trip. Unlike other modes, payment in cash does not incur any costs. 



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There's a magic about this charming yet confounding kingdom that casts a spell on visitors. In Cambodia, ancient and modern worlds collide to create an authentic adventure.

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It's a new era for this extraordinary and complex land, where the landscape is scattered with gilded pagodas and the traditional ways of Asia endure.

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Vivid nature, voluptuous landscapes and a vibrant culture collide with a painful past and optimistic future to make Laos an enigmatic experience for the adventurous.

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Hue Festival is a biennial celebration that takes place in Hue City. Here you can enjoy an array of cultural events, games, and performances held over the course of a week. Founded in 2000, the festival is held to preserve the traditional customs that have been practiced since the Nguyen Dynasty.


Laos has officially announced it will reopen for tourism on 1 January 2022, providing more information on travel conditions during a press conference held at the Lao National Convention Center on December 17th, 2022.

Check out the more detail below you will have all the answers for every question that you may have from What it it? to who is eligible? where to go and stay? or what requirements for the travelers who wish to visit the country.

Check it out!


On June 7th, 2012, the US Centers for Disease Control and Prevention (CDC) has eased travel recommendations for more than a hundred countries and territories, including Vietnam and Laos in the list of "safest to travel".

Time to travel now? We do not think so! Let's check more detail below.


As some of you may have seen in the news, Thailand is gearing up for a ‘soft reopening’ to vaccinated travellers a month from now on July 1.

It is official, sort of. After months of kicking sand around debating if it will really happen, the Centre for Economic Situation Administration (CESA) has officially approved the Phuket Sandbox plan, an important step forward. The announcement, made late this afternoon, June, 4th, appears to answer the often-posed question if the sandbox plan would ever happen after the much more intense and deadly third wave of Covid-19 swept through Thailand.
Then, the island will be opening Phuket International Airport to foreign travellers as proposed by the Tourism Authority of Thailand.

The trial will be the first of its kind in the country, and if successful, may be rolled out across other parts of Thailand. The Thailand Authority of Tourism (TAT) has already earmarked Krabi, Pattaya, Bangkok, Buriram, Cha-am, Koh Samui, Phang-nga and Hua Hin as possible destinations to try out the scheme.

Each model will be slightly different, depending on geography, and international visitors will still have to get a visa in advance and fill out some paperwork (see details below). Nevertheless, this will come as promising news to those travellers desperate to visit Thailand!

If the Phuket Sandbox Scheme goes ahead, from June to September 2021, Thailand is expecting to receive up to 129,000 international visitors – will you be one of them? In this article, we’ll attempt to answer all of the questions you might have about the Phuket Sandbox and more!

Disclaimer – Information regarding the Phuket Sandbox Program is changing literally every day and is dependent on the COVID-19 situation across Thailand. While we update this article regularly to the best of our ability, we cannot be held responsible for any errors or omissions.

Learn more about our travel guide for Phuket island here


A playground for locals, Phnom Kulen (literally Mountain of the Lychees) is a gorgeous day out. The main attraction is the waterfalls at the top of Kulen Mountain and it’s also a great picnic spot; well set up in Cambodian style with hammocks and shelters to keep you shaded from the sun. It’s around 1.5-2 hours drive from Siem Reap and if you go all the way to the top by van or car, you need to get there early, as the road is one-way traffic only.

The birthplace of the ancient Khmer empire, it is said that it was at Phnom Kulen that King Jayavarman II proclaimed Cambodia’s independence from Java.

Additionally, it is a very sacred site with multiple temples easily accessible. Two sites most noted are the Thousand Lingas at Kbal Spean, within the Kulen National Park site and Preah Ang Thom pagoda with its giant reclining Buddha. The area is a magnet to “kru khmer” (natural medicine doctors), and attracts people seeking blessings from its holy waters, particularly the potent life-giving waters at Kbal Spean, that are said to help couples conceive.

You may be interested in Khmer Empire & Jayavarman II


Preah Vihear Temple (Prasat Preah Vihear) is an ancient Hindu temple built during the period of the Khmer Empire, that is situated atop a 525-metre (1,722 ft) cliff in the Dângrêk Mountains, in the Preah Vihear province, Cambodia. In 1962, following a lengthy dispute between Cambodia and Thailand over ownership, the International Court of Justice (ICJ) in The Hague ruled that the temple is in Cambodia.

Affording a view for many kilometers across a plain, Prasat Preah Vihear has the most spectacular setting of all the temples built during the six-century-long Khmer Empire. As a key edifice of the empire's spiritual life, it was supported and modified by successive kings and so bears elements of several architectural styles.

Preah Vihear is unusual among Khmer temples in being constructed along a long north–south axis, rather than having the conventional rectangular plan with orientation toward the east. The temple gives its name to Cambodia's Preah Vihear province, in which it is now located, as well as the Khao Phra Wihan National Park which borders it in Thailand's Sisaket province, though it is no longer accessible from Thailand.

On July 7, 2008, Preah Vihear was listed as a UNESCO World Heritage Site.

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